TL;DR: We collect minimal data, store most things locally on your device, and never sell your personal information. Your conversations stay between you and your travel companions.
Introduction
Welcome to TwoLanes ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience using our road trip conversation game application (the "App").
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
Information We Collect
Information You Provide
- Account Information: When you create an account, we may collect your email address and password (stored securely with encryption).
- OAuth Data: If you sign in with Apple or Google, we receive limited profile information as permitted by those services (typically your name and email).
- Purchase Information: When you make in-app purchases, the transaction is processed by Apple App Store or Google Play Store. We receive a purchase receipt to verify your entitlements but do not store payment card details.
Information Collected Automatically
- Device Information: We collect a unique device identifier to manage your account and prevent fraud.
- Usage Data: We collect anonymous usage statistics such as questions answered, sessions completed, and features used. This helps us improve the App.
- Crash Reports: If the App crashes, we may collect diagnostic information to fix bugs and improve stability.
Information Stored Locally
The following information is stored only on your device and is never transmitted to our servers:
- Your game progress and unlocked content
- Your relationship type preferences
- Session history and statistics
- App settings and preferences
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the App
- Process purchases and manage your subscriptions
- Verify your entitlements across devices
- Send important updates about the App (with your consent)
- Respond to your inquiries and support requests
- Detect and prevent fraud or abuse
- Analyze usage patterns to improve user experience
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating the App (e.g., cloud hosting, analytics). These providers are contractually obligated to protect your information.
- Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Family Sharing: If you use the Family Bundle feature, basic account information may be shared within your family group to manage shared access.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure storage of passwords using industry-standard hashing
- Secure storage of sensitive data using platform Keychain (iOS) or Keystore (Android)
- Regular security audits and updates
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete your personal information within 30 days, except for data we are legally required to retain.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information.
- Portability: Request a copy of your data in a portable format.
- Opt-out: Opt out of marketing communications at any time.
To exercise these rights, please contact us at privacy@twolanes.app.
Children's Privacy
The App is designed for use by people of all ages when used together (such as parent-child mode). However, we do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately at privacy@twolanes.app.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.
Third-Party Services
Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
We use the following third-party services:
- Apple App Store / Google Play Store: For app distribution and in-app purchases
- Sign in with Apple / Google Sign-In: For optional authentication
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information we collect
- The right to request deletion of your personal information
- The right to opt-out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your rights
European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise any of these rights, please contact us using the information below.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: privacy@twolanes.app
- General Support: support@twolanes.app